Shipping and Handling

Processing time: As soon as we receive your payment, we immediately dispatch your order to our suppliers for order verification, tailoring, quality check and packaging which can take 1-2 business days.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. For Australia and New Zealand, the shipping time may vary between 4-13 business days after being dispatched. For US-based deliveries, we use Epacket which is a US postal service product which typically takes 10-15 business days. 

This may be subject to change based on unforeseen circumstances i.e.: extreme weather, Australia Post driver availability etc. 

Estimated Dispatch & Delivery times will be updated for peak trading times i.e.: Christmas and Sale periods. 

Tracking: As soon as your order is shipped, you will receive a confirmation email containing a tracking number allowing you to easily locate your product. Please note that while the majority of our shipping companies provide a tracking service, we cannot guarantee it in all cases.

ATTENTION
Please also note that tracking numbers are not live trackers and updates can sometimes be delayed.
Please understand that sometimes delivery time may be delayed due to uncontrollable events.
We are not responsible for any fees that may be charged by customs. When the customer purchases a product, they automatically agree to accept and pay for all customs fees.